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Beautobe is committed to providing a seamless shopping experience and ensuring your satisfaction with every order. If you're not fully satisfied with a product purchased on Beautobe.com, you may be eligible for a return or refund in accordance with the policy below.Beautobe Inc. (“Beautobe,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you interact with us through our website, mobile app, SMS features, salon partnerships, or any of our services (collectively, the “Platform”). If you are a resident of California or other U.S. states with privacy laws (e.g., Virginia, Colorado), please see the section “State Privacy Rights” for details on your specific rights.
You may request a return within 30 days of receiving your order, provided the item is in new or gently used condition, unless otherwise stated (e.g. intimate care, final sale, or promotional bundles). Important: Once a product has been used to unlock a salon service (i.e., once a QR code for a salon discount is issued), the product becomes FINAL SALE and cannot be returned or refunded under any circumstance.
- Items that have been used to redeem a Beautobe salon service discount (QR code issued):
- Items without a valid order ID or proof of purchase:
- Items marked as non-returnable or final sale on the product page:
- Gift cards:
- Beauty sets marked as non-refundable (e.g., select trial kits):
To initiate a return:
Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow 5–7 business days after receipt for processing. You will receive an email confirmation once the refund is complete. Refund Timing by Payment Method:
Payment Method
Refund Time
Payment Method
Beautobe currently does not offer direct exchanges. You can return an eligible item and place a new order. If you choose Beautobe Store Credit instead of a direct refund, the credit will be available immediately after return approval and can be used on Beautobe.com.
If your order arrives damaged, incorrect, or is missing items:
- Report the issue within 7 days of delivery through your Beautobe account.: .
- Attach clear photos showing damage, incorrect items, or shipping box if applicable.: .
- Claims submitted after this period may not be eligible for refund or replacement.: .
If you redeem a salon discount using the QR code linked to your product purchase, that product automatically becomes ineligible for return or refund. This system is designed to prevent misuse of the product-to-service benefit. The issuance of a QR code for salon redemption represents full consumption of value and is automatically tracked in your Beautobe account.
If you received an item as a gift and wish to return it:
- We can issue Beautobe Store Credit if return is requested within 30 days and the item is unused.:
- Gift returns must be requested by the recipient with the order ID or packing slip.:
Currently, Beautobe only processes returns for orders within the U.S. For international return inquiries, please contact support@beautobe.com.
If you have any questions about your return, refund eligibility, or product issues:
Beautobe Inc.